Services
Software Maintenance and Support
Keep your software, website or app secure, backed up and running smoothly.
Overview
Software is never truly finished. Operating systems update, security issues are discovered, and your business changes. A maintenance plan keeps your system healthy and gives you a reliable team to call when something needs attention.
We support systems we have built and, after an assessment, systems built by others.
What you receive
- Bug fixes for the covered system
- Security and dependency updates
- Backup checks and restore testing
- An agreed number of support hours per month
- Defined response times by issue severity
- Monthly activity summary
Key features
- Small enhancements within plan hours
- Staff refresher training
- Server and hosting management
Who it is for
- Businesses that rely on their software daily
- Clients whose original developer is no longer available
- Websites and apps that need regular updates
Scope & what is not included
New modules and major changes are quoted separately. Plans state their included hours; we do not offer unlimited or lifetime support.
Implementation process
- 1Discovery call to understand your workflow
- 2Written scope, timeline and quotation
- 3Design approval of key screens
- 4Development in stages with regular demos
- 5Testing with your real data
- 6Installation, data import and staff training
- 7Optional support and maintenance plan
Frequently asked questions
Can you support software that another developer built?
Often yes. We first review the code and hosting to understand its condition, then tell you honestly what we can support and at what cost.
Let's Build Your Business Solution
Tell us about your business and what you want to improve. We will reply with honest advice and a clear, written quotation.